Service Mapping Officer job at International Rescue Committee (IRC)

Background

The International Rescue Committee (IRC) responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (INGO), at work in more than 40 countries and 29 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions. If you're a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future.

With funding from ECHO, the IRC is leading a VITAL consortium that will address increasing health and protection risks for refugees and host communities driven by the ongoing influx of refugees, regular disease outbreaks, and declining funding. The role will support the design and implementation of a localized, integrated, multi-sectoral response to address heightened health and protection risks among refugees and host communities.

Signpost

Signpost is an innovative digital initiative providing the humanitarian community with a platform to reach refugees, asylum seekers and crisis-affected communities around the world with accessible information. Signpost programming will take a holistic approach to address information needs across 13 settlements in Uganda in line with the VITAL consortium project. Signpost is a useful information resource for people in need fosters more in-depth community, more trust, and, most importantly, more utility for its users.

Signpost will enable refugees and asylum-seekers and at-risk vulnerable refugees and community members to put across their questions and concerns and to receive the information they need to make informed choices about their lives in multiple languages.

Job Overview:

The Service Mapping Officer will lead on the mapping and regular update of services and service providers in response to the needs of clients in 13 settlements. The position will work closely with other signpost staff; all IRC sector leads; humanitarian, governance and development actors among others. The position is integral within the VITAL consortium project and will work closely with protection officers and health teams in publishing content through digital and other diverse channels based on need and responding to clients’ information needs, contributing to the delivery of lifesaving interventions and information for new arrivals and at risk vulnerable populations through coordinated Protection, Multi-Purpose Cash Transfers (MPCT), and Epidemic Preparedness and Response (EPR), ensuring safe and accountable referrals. It supports gap-filling across points of entry, transit, reception centres, and high-caseload settlements, while promoting an area-based, “one team” approach that enhances efficiency, strengthens local partnerships, and enables adaptive responses to emerging crises such as influxes and disease outbreaks.

Major Responsibilities:

• Identify service providers through field visits, information from field teams, coordination meetings, working groups, desk research, social media, referral pathways, user surveys/FGDs, etc.
• Develop tools such as new service entry form, service entry update template, and new service provider agreement.
• Communicate with service providers on a continuous basis to ensure accuracy and consistency of information on the service map.
• Maintain ongoing communication with Signpost Product Manager on site strategy, features, and issues.
• Coordinate with other actors mapping services to avoid duplication of efforts.
• Send the draft (preview) entry to the service provider for confirmation and ask for clarification where necessary.
• Conduct regular field visits when feasible to verify services offered and capture any access barriers.
• Reviewing the content and design of the service map on an ongoing basis.
• Work closely with Signpost moderators who are in direct touch with users to verify service information.
• Conduct training for service providers on how to use the service map and solicit feedback from providers.

• Identify service providers through field visits, information from field teams, coordination meetings, working groups, desk research, social media, referral pathways, user surveys/FGDs, etc.
• Develop tools such as new service entry form, service entry update template, and new service provider agreement.
• Communicate with service providers on a continuous basis to ensure accuracy and consistency of information on the service map.
• Maintain ongoing communication with Signpost Product Manager on site strategy, features, and issues.
• Coordinate with other actors mapping services to avoid duplication of efforts.
• Send the draft (preview) entry to the service provider for confirmation and ask for clarification where necessary.
• Conduct regular field visits when feasible to verify services offered and capture any access barriers.
• Reviewing the content and design of the service map on an ongoing basis.
• Work closely with Signpost moderators who are in direct touch with users to verify service information.
• Conduct training for service providers on how to use the service map and solicit feedback from providers.

• Service mapping
• Data collection
• Communication
• Coordination
• Tool development
• Training
• Digital platforms
• Information management

• Experience in service mapping or related field.
• Familiarity with humanitarian response and refugee contexts.
• Proficiency in data collection and analysis.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Experience with digital tools and platforms is an advantage.