Office Administrator – Iganga (With Strong Credit Background) job at Savior Microfinance Limited

About Organisation:

Savior Microfinance Limited (SML) is a microfinance company that is duly registered in Uganda.

Key Duties and Responsibilities:

• Provide administrative and operational support to the Iganga Branch.
• Support credit appraisal processes by tracking applications, follow-ups, and documentation completeness.
• Monitor loan disbursement conditions and follow up on post-disbursement requirements.
• Support recoveries through follow-up on delinquent accounts, repayment tracking, and coordination with Credit Officers and Recovery staff.
• Maintain accurate branch records, credit files, and customer documentation.
• Prepare periodic branch reports on credit performance, arrears, recoveries, and operational activities.
• Handle customer inquiries professionally and support resolution of credit-related issues.
• Support branch cash controls, logistics, and general office administration.
• Ensure compliance with institutional policies, procedures, and regulatory requirements.
• Any other duties as assigned by Management.

Qualifications, Skills and Experience:

• Bachelor’s Degree in Business Administration, Finance, Accounting, Economics, or a related field.
• Strong background in credit appraisal, loan administration, and recoveries (microfinance experience is a must).
• Good understanding of loan products, credit documentation, and portfolio monitoring.
• Proficiency in MS Word and Excel; experience with Loan Management Systems is an added advantage.
• Strong communication, organizational, and customer service skills.
• High level of integrity, attention to detail, and ability to work with minimal supervision.

• Provide administrative and operational support to the Iganga Branch.
• Support credit appraisal processes by tracking applications, follow-ups, and documentation completeness.
• Monitor loan disbursement conditions and follow up on post-disbursement requirements.
• Support recoveries through follow-up on delinquent accounts, repayment tracking, and coordination with Credit Officers and Recovery staff.
• Maintain accurate branch records, credit files, and customer documentation.
• Prepare periodic branch reports on credit performance, arrears, recoveries, and operational activities.
• Handle customer inquiries professionally and support resolution of credit-related issues.
• Support branch cash controls, logistics, and general office administration.
• Ensure compliance with institutional policies, procedures, and regulatory requirements.
• Any other duties as assigned by Management.

• Proficiency in MS Word and Excel
• Experience with Loan Management Systems is an added advantage
• Strong communication skills
• Strong organizational skills
• Strong customer service skills
• High level of integrity
• Attention to detail
• Ability to work with minimal supervision

• Bachelor’s Degree in Business Administration, Finance, Accounting, Economics, or a related field.
• Strong background in credit appraisal, loan administration, and recoveries (microfinance experience is a must).
• Good understanding of loan products, credit documentation, and portfolio monitoring.