Market Research Assistant job at MTN-Uganda

Background information about the job or company (e.g., role context, company overview)

MTN Uganda Limited is an equal opportunity employer and is seeking to recruit a competent individual to fill the following position.

Main Purpose:

Execution of telephonic research interviews and preparation of research reports with additional responsibilities for supporting overall research activities to provide necessary insights to aid in the company's decision-making process

About Us

We at MTN Uganda are a purpose and value-led organization!

At MTN Uganda, we believe that understanding our people’s needs and aspirations is key to creating experiences that delight you at work, everyday. We are committed to fostering an environment where every member of our Y’ello Family is heard, understood and empowered to live an inspired life.

Our values keep us grounded and moving in the right direction. Most importantly, they keep us honest. It is not something we claim to be. It is in our DNA.

As an organisation, we consider it our mission to create an exciting and rewarding place to work, where our people can be themselves, thrive in positivity and ignite their full potential. A workplace that boosts creativity and innovation, improves productivity, and ultimately drives meaningful results. A workplace that is built on relationships and achieving a purpose that is bigger than us. This is what we want you to experience with us!

Our commitments go beyond an organisational promise. It is in our leadership and managerial ethos to meaningfully partner with our employees, customers and stakeholders with a vision to realise our shared goals.

We are delighted that you are considering us as your career partner to make a mark in the world. We look forward to your application!

Female Applicants are strongly encouraged to Apply!

Note: In compliance to the Data Protection & Privacy Laws of Uganda, MTN Uganda will use your application documents for purposes for which they were intended for.

Responsibilities or duties:

• Conduct and record telephone interviews and/or face-to-face with customers, in accordance with predetermined interview protocol, data collection tools and documentation standards.
• Conduct literature reviews and provide summarized reports
• Recruit and/or interview subjects
• Maintain accurate records of interviews, safeguarding the confidentiality of customers, as necessary.
• Summarize interviews
• Develop or assist in the development of interview schedules; contact sampled respondents to introduce and explain research objectives and to arrange interviews, either in person or by telephone.
• Review and edit data to ensure completeness and accuracy of information; follow up with respondents to resolve problems or clarify data collected.
• Perform miscellaneous job-related duties as assigned
• Develop materials and methods for data collection and analysis as and when requested
• Perform research on market trends using credible sources.
• Compile research documents.

Qualifications or requirements (e.g., education, skills):

Education

• Bachelor’s degree in marketing, Social Sciences, Statistics or any related course

Necessary Skills:

• Proficient with MS Office application especially Excel and Power Point
• Proficient in Data Analysis
• Telecommunications industry trends.
• Risk Management
• General Technical knowledge of handsets and connectivity

Behavior Attributes

• Interpersonal skills
• Interaction and rapport building skills
• Telephone etiquette and voice presentation.
• Written and verbal communication skills

Experience needed:

Work Experience

• 2 years’ experience in a call centre environment

Any other provided details (e.g., benefits, work environment, team info, or additional notes):

Job Title: Market Research Assistant ( 1 position for Runyakore, Rukiga, Rutoro & Runyoro Speakers; 1 position for Lugbara Speakers

Reports to: Team Leader – Market Research

No. of Vacancies: 2

• Conduct and record telephone interviews and/or face-to-face with customers, in accordance with predetermined interview protocol, data collection tools and documentation standards.
• Conduct literature reviews and provide summarized reports
• Recruit and/or interview subjects
• Maintain accurate records of interviews, safeguarding the confidentiality of customers, as necessary.
• Summarize interviews
• Develop or assist in the development of interview schedules; contact sampled respondents to introduce and explain research objectives and to arrange interviews, either in person or by telephone.
• Review and edit data to ensure completeness and accuracy of information; follow up with respondents to resolve problems or clarify data collected.
• Perform miscellaneous job-related duties as assigned
• Develop materials and methods for data collection and analysis as and when requested
• Perform research on market trends using credible sources.
• Compile research documents.

• Proficient with MS Office application especially Excel and Power Point
• Proficient in Data Analysis
• Telecommunications industry trends.
• Risk Management
• General Technical knowledge of handsets and connectivity
• Interpersonal skills
• Interaction and rapport building skills
• Telephone etiquette and voice presentation.
• Written and verbal communication skills

• Bachelor’s degree in marketing, Social Sciences, Statistics or any related course