Editorial Officer job at International Rescue Committee (IRC)

Background information about the job or company (e.g., role context, company overview)

The International Rescue Committee (IRC) responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (INGO), at work in more than 40 countries and 29 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions. If you're a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future.

With funding from ECHO, the IRC is leading a VITAL consortium that will address increasing health and protection risks for refugees and host communities driven by the ongoing influx of refugees, regular disease outbreaks, and declining funding. The role will support the design and implementation of a localized, integrated, multi-sectoral response to address heightened health and protection risks among refugees and host communities.

Signpost

Signpost is an innovative digital initiative providing the humanitarian community with a platform to reach refugees, asylum seekers and crisis-affected communities around the world with accessible information. Signpost programming will take a holistic approach to address information needs across 13 settlements in Uganda in line with the VITAL consortium project. Signpost is a useful information resource for people in need fosters more in-depth community, more trust, and, most importantly, more utility for its users.

Signpost will enable refugees and asylum-seekers and at-risk vulnerable refugees and community members to put across their questions and concerns and to receive the information they need to make informed choices about their lives in multiple languages.

Job Overview:

The Editorial Officer will be responsible for development, management, and dissemination of quality, verified, relevant information on Signpost. The position is integral within the VITAL consortium project and will work closely with protection officers and health teams in publishing content through digital and other diverse channels based on need and responding to clients’ information needs, contributing to the delivery of lifesaving interventions and information for new arrivals and at risk vulnerable populations through coordinated Protection, Multi-Purpose Cash Transfers (MPCT), and Epidemic Preparedness and Response (EPR), ensuring safe and accountable referrals. It supports gap-filling across points of entry, transit, reception centres, and high-caseload settlements, while promoting an area-based, “one team” approach that enhances efficiency, strengthens local partnerships, and enables adaptive responses to emerging crises such as influxes and disease outbreaks.

Major Responsibilities:

• Publish relevant and appropriate content on Signpost.
• Ensure Signpost content is accurate, complete, easy to understand and engaging.
• Collaborate on, edit written and multimedia content built by Signpost team (protection officers, health and cash teams, Service mapping officer)
• Monitor traffic and other feedback emanating from Signpost.
• Use the Contentful CMS, Transifex translation-management software and other tools to prepare content for publication.
• Coordinate, update, and handle the Signpost style guide.
• Ensure the Signpost photo database and calendar are up to date.
• Support moderators with publishing posts on Facebook and other media
• Contribute to drafting reports on Signpost content.
• Work with Information Technology team to resolve technical issues across platforms.

Staff Support

• Provide technical guidance, on job mentoring and coaching for the moderators.
• Ensure ongoing training and targeted capacity building of signpost staff.
• Review performance of moderators in the field and provide encouraging approaches to address identified issues.

Qualifications or requirements (e.g., education, skills)

Experience needed

• At least three to five years of demonstrated experience in editing, sub-editing, copy editing.
• Experience working with a humanitarian organization.

• Publish relevant and appropriate content on Signpost.
• Ensure Signpost content is accurate, complete, easy to understand and engaging.
• Collaborate on, edit written and multimedia content built by Signpost team (protection officers, health and cash teams, Service mapping officer)
• Monitor traffic and other feedback emanating from Signpost.
• Use the Contentful CMS, Transifex translation-management software and other tools to prepare content for publication.
• Coordinate, update, and handle the Signpost style guide.
• Ensure the Signpost photo database and calendar are up to date.
• Support moderators with publishing posts on Facebook and other media
• Contribute to drafting reports on Signpost content.
• Work with Information Technology team to resolve technical issues across platforms.
• Provide technical guidance, on job mentoring and coaching for the moderators.
• Ensure ongoing training and targeted capacity building of signpost staff.
• Review performance of moderators in the field and provide encouraging approaches to address identified issues.

• At least three to five years of demonstrated experience in editing, sub-editing, copy editing.
• Experience working with a humanitarian organization.