Digital Transformation Officer job at Savior Microfinance Limited

About Organisation:

Savior Microfinance Limited (SML) is a microfinance company that is duly registered in Uganda.

Key Duties and Responsibilities:

• Lead and support the institution’s digital transformation agenda, including automation of credit, recovery, finance, and operations processes.
• Support and optimize the Loan Management System (LMS), digital channels, and management reporting tools.
• Work closely with Credit, Recoveries, Finance, and Operations teams to digitize workflows and improve turnaround time.
• Develop dashboards, MIS reports, and data analytics to support portfolio quality, recoveries, and decision-making.
• Support system configuration, product setup, and enhancements in collaboration with vendors.
• Ensure data integrity, system controls, and compliance with internal policies and regulatory requirements.
• Train staff on digital tools, systems usage, and best practices.
• Identify process gaps and recommend technology-driven solutions to improve efficiency and portfolio performance.
• Support EOD, EOM, and EOY system processes and reconciliations.
• Any other duties as assigned by Management.

Qualifications, Skills and Experience:

• Bachelor’s Degree in Information Technology, Computer Science, Information Systems, Finance, or a related field.
• Strong understanding of microfinance operations, credit processes, recoveries, and portfolio management.
• Proven experience supporting Loan Management Systems (Sure Banker or similar systems is an added advantage).
• Strong analytical, reporting, and problem-solving skills.
• Proficiency in Excel, Word, PowerPoint; data analytics skills are an added advantage.
• Ability to work under pressure, manage multiple priorities, and deliver results.
• High level of integrity and attention to detail.

• Lead and support the institution’s digital transformation agenda, including automation of credit, recovery, finance, and operations processes.
• Support and optimize the Loan Management System (LMS), digital channels, and management reporting tools.
• Work closely with Credit, Recoveries, Finance, and Operations teams to digitize workflows and improve turnaround time.
• Develop dashboards, MIS reports, and data analytics to support portfolio quality, recoveries, and decision-making.
• Support system configuration, product setup, and enhancements in collaboration with vendors.
• Ensure data integrity, system controls, and compliance with internal policies and regulatory requirements.
• Train staff on digital tools, systems usage, and best practices.
• Identify process gaps and recommend technology-driven solutions to improve efficiency and portfolio performance.
• Support EOD, EOM, and EOY system processes and reconciliations.
• Any other duties as assigned by Management.

• Strong understanding of microfinance operations, credit processes, recoveries, and portfolio management.
• Proven experience supporting Loan Management Systems (Sure Banker or similar systems is an added advantage).
• Strong analytical, reporting, and problem-solving skills.
• Proficiency in Excel, Word, PowerPoint; data analytics skills are an added advantage.
• Ability to work under pressure, manage multiple priorities, and deliver results.
• High level of integrity and attention to detail.

• Bachelor’s Degree in Information Technology, Computer Science, Information Systems, Finance, or a related field.